Department: Services (Children and Youth)
Pay Range: $11.50/hour (temporary employee)
Immediate Supervisor: Shelter Coordinator

Mandatory:  
Education/Training/Experience: One year of experience in a relevant social justice or human services field

Experience/Abilities/Skills:

• Excellent writing and interpersonal communication skills;
•  strong leadership and teamwork skills;
• computer proficiency, including with MSW, Excel, Microsoft Office and email and internet functions;
• Understanding of and sensitivity to the unique circumstances of underserved populations and to survivors of domestic violence and sexual assault

Other Valued Education, Training, Experience, Abilities or Skills:

• Fluency in language(s) other than English
• Experience working with survivors of domestic violence or sexual assault
• Supervisory experience
• Public speaking experience
• A master’s degree in social work

JOB RESPONSIBILITIES
Essential Duties and Responsibilities

Program Responsibilities

• Provide services in accordance with the organization’s personnel policies, mission and goals.
• Provide direct services to children.
• Provide crisis intervention, counseling, advocacy and support for children at SafeHouse Center.
• Conduct intake interviews with each child.
• Monitor children on an ongoing basis and make necessary referrals or arrangements for the mother and/or child.
• Assist with registering children in schools and setting up transportation, if needed.
• Maintain the children’s log and calendar.
• Read the volunteer log on a daily basis in order to monitor playroom activity, volunteer attendance and how the children in residence are doing.
• Respond to volunteer entries with comments/suggestions.
• Copy and insert log sheets when needed.
• Check volunteer calendar in advocacy office to make sure there is coverage in the playroom and contact volunteers to cover playroom shifts when necessary.
• Ensure that the playroom remains safe, orderly and organized.
• Keep the dry erase board in the art area updated with all children’s initials currently staying in shelter.
• Develop and implement structured activities such as games, art projects, cooking projects, etc.
• Keep the toys organized.
• Keep the art area organized and clean.
• Maintain an inventory of children’s center supplies and equipment. 
• Ensure that the bulletin boards in the playroom and hallway going upstairs are decorated and maintained.
• Assist with volunteer YVC supervision.
• Work scheduled weekend day(s) in order to supervise volunteers and playroom activities.
• Plan, organize and oversee field trips.
• Plan and organize trips.
• Recruit volunteers to assist with trips.
• Make fliers to post in the shelter advertising the trips.
• Distribute and collect permission slips
• Record Keeping
• Document services/activities and produce program report for funders.
• Staff Responsibilities
• Participate in regular supervision with the appropriate supervisor

Other Duties and Responsibilities

• Help to keep shared spaces orderly and take part in office-related light cleaning chores as assigned.
• Other tasks as assigned.

Department: Services (Shelter)
Pay Range: $11.50 (non-exempt employee)
Immediate Supervisor: Shelter/Helpline Coordinator

JOB QUALIFICATIONS

Mandatory:  
Education/Training/Experience:  One year of experience in a relevant social justice or human services field

Experience/Abilities/Skills:

• Excellent writing and interpersonal communication skills;
•  strong leadership and teamwork skills;
• computer proficiency, including with Microsoft Office and email and internet functions;
• Understanding of and sensitivity to the unique circumstances of underserved populations and to survivors of domestic violence and sexual assault

Other Valued Education, Training, Experience, Abilities or Skills:

• Fluency in language(s) other than English
• Experience working with survivors of domestic violence or sexual assault
• Supervisory experience
• Public speaking experience
• A degree in a relevant social justice or human services field

JOB RESPONSIBILITIES

Program Responsibilities

• Security
  
  
• Walk through the entire shelter every hour.
• Record walk throughs in the shelter perimeter check log if applicable.
• After hours, lock kitchen and all relevant windows and doors.  Ensure that nightly lock-up/security procedures are followed.
• Review shelter sign in and population board to assess resident safety and curfew adherence.
• Monitor the parking lot and grounds.
  
  
• HelpLine Coverage

• Answer the HelpLine.  Ascertain if caller is a survivor of domestic violence or sexual assault.  Provide crisis counseling, information, referrals and safety planning to survivors and family members.  Refer other callers to appropriate assistance.
• Screen potential shelter residents.
• When possible, arrange to meet the specific needs of callers.  When it is not possible (because of the hour), safety plan with the caller on how to get through the night and be sure that the caller knows whom to contact in the morning.  If the caller can be reached during the day, make arrangements for the appropriate staff person to return the call in the morning.

• Shelter Coverage
  
  
• Carry the shelter beeper on a rotating basis.  This includes being available for transportation nights and weekends, covering shifts due to illness or other unavailability of staff, providing consultation for night and weekend advocates, and covering the shelter on an emergency basis.
• Open the shelter door for volunteers, residents and other authorized individuals.

• Welcoming and Assisting Residents
  
  
• Assist residents when they need items such as medication, baby care items, personal care items, food from dry storage or locked areas of the kitchen, etc.
• Welcome new residents who arrive during the overnight hours, show them to their room and give them basic information about the shelter and how to get things that they need (such as personal care items and food).

• Curfews, Chores and Other Aspects of Communal Living

• Utilize skills to facilitate communication among residents and to promote constructive mechanisms for coping with communal shelter life.
• Ensure that bedtime for children is followed.
• Ensure that any television programs or movies being viewed in a communal area are suitable (no violence or inappropriate content).
• Help to develop, implement and periodically review shelter residential life procedures.
  
  
• Staff Communication

• Inform the appropriate shelter advocate when issues arise involving a shelter resident and/or that resident’s children.
• Read the shift change at the beginning of each shift and note any relevant details at the end of each shift.

• Facility Upkeep and Maintenance
  
  
• Monitor proper functioning of the shelter facility.  Report any malfunctioning equipment or structural damage to the Facilities Coordinator and Shelter Coordinator.
• Assist with facility upkeep as directed by the Shelter Coordinator.
  
  
• Inventory and Management of Storage Areas
  
  
• Manage the med room, taking inventory and assisting with dispensing medication to residents upon request.
• Sort, put away and distribute donations that are stored in the med room or shelter advocacy office.
  
  
• Record Keeping
  
  
• Maintain case/call records and statistics as necessary and submit accurate data by stated deadlines.
• Maintain records of service participant contacts.
• Maintain records of all contacts related to service delivery (authorized phone calls to third parties, court contacts, etc.).
• Enter data into client database when necessary.
• Update case files regularly and thoroughly, following organizational procedures about file management.

Staff Responsibilities

• Attend team and staff meetings.
• Participate in regular supervision with the appropriate supervisor.
• Maintain a positive cooperative work approach and foster teamwork among co-workers.

Other Duties and Responsibilities

• Greet and assist people when they enter the public lobby.
• Participate in conferences, classes and workshops to enhance professional knowledge and skill..
• Sign up for some holiday shifts during popular holiday times (most notably – but not necessarily limited to – the time around Thanksgiving, Christmas and New Year’s).  Some limited holiday shifts will be required of all staff in order to keep our essential crisis intervention functions operational at all times throughout the year.
• Sign up for the required number of community education presentations, information tables or other outreach opportunities.
• Assist with special events when appropriate.
• Help to keep shared spaces orderly and take part in office-related light cleaning chores as assigned.
• Other tasks as assigned.